Digital Course



CompTIA Information Communication Technician Apprenticeship with Cyber Security

BIT Training

CompTIA Information Communications Technician (with cyber security)

LENGTH OF PROGRAMME: 13 Months in Learning + 4 Months EPA (17 Months Total)

Under our CompTIA Level 3 apprenticeship programme, apprentices will gain the relevant skills and knowledge to configure systems and devices while at the same time, mould themselves to successfully deliver IT services to required customer standards. Our course covers technical and commercial training with workplace projects assessed by a BIT Learning Mentor, who will give professional feedback and improvements.

You will gain the skills and qualifications you need to adapt and thrive in a fast paced, ever-evolving and exciting industry. Support Technicians deliver efficient operation and control of IT infrastructure, whether physical or virtual, hardware or software and network infrastructure.

You will provide support to internal or external customers to problem solve and trouble-shoot both routine or nonroutine problems. ICT technicians install and configure computer systems, diagnose software and hardware faults, and solve technical problems either face to face or remotely. BIT Training ICT apprentices will gain an in depth understanding of the cyber security landscape and learn how to apply that to their day-to-day support work to maximise network and data security and fully appreciate the concept of ‘secure by design’. They will be equipped to provide high levels of technical support whilst keeping the organisations security posture at the front of their minds.

During the Programme, the Learner will Complete
CompTIA A+ • CompTIA Cloud Essentials+ • ITIL® 4 Foundation • APMG – Information Security Analyst Foundation • A comprehensive portfolio of evidence showing their Knowledge, Skills and Competency as a Support Technician

Learning Commitment
LEARNER PORTFOLIO • one half-day training at the start of each module plus monthly support sessions from their tutor • 1-2 days self-study each month planning, completing and evidencing portfolio evidence projects

INDUSTRY CERTIFICATIONS • two training days per month • Self-study through CompTIA’s CertMaster Learn platform • Free exam voucher for all CompTIA exams

FUNCTIONAL SKILLS • Maths Level 2* • English Level 2* *Proof of GCSE grade C/4 or above or equivalent qualifications will proxy apprentices from sitting functional skills.

Typical job roles: 1st & 2nd Line Support, Cloud Technician, Communications Technician, Cyber/Security Support, Data Centre Support Technician, First-line Support, Help Desk Support, IT Field Technician, IT Support Analyst, IT support officer, Maintenance Support Technician, Network Field Operative, Network Support, Office IT Technician
Subject area(s)
Course level
Level 3
Course format
Face-to-Face or online (tutor-led)